An old browser has been detected, this system is optimized for IE version 9 and above. You may experience some issues when you continue.
In order to set up a Direct Debit online you must be an authorised signatory on the bank account.

Please complete the form below to instruct your branch to make payments directly from your account, then click 'Set Up Direct Debit' to send your details to us.

Service User Number
Please complete all fields in the form below.
Personal Details
Company Address 1
Company Address 2
Company Address 3
Company Address 4
Post Code
Instruction to your Bank or Building Society to pay by Direct Debit
Add Account:

Account Name:

Selected Accounts:
The name of the bank account holder(s) (e.g. Mr A Smith)
The bank sort code (do not include hyphens)
The bank account number (this should be 8 digits long)
The building society roll number
Instruction to your Bank or Building Society
Please pay DHL International (UK) Limited Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this instruction may remain with DHL International (UK) Limited and, if so, details will be passed electronically to my Bank / Building Society.

NOTE: Banks and Building Societies may not accept Direct Debit Instructions for some types of accounts.

The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • If there are any changes to the amount, date or frequency of your Direct Debit DHL International (UK) Limited will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request DHL International (UK) Limited to collect a payment, confirmation of the amount and date will be given to you at the time of the request
  • If an error is made in the payment of your Direct Debit, by DHL International (UK) Limited or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
    • If you receive a refund you are not entitled to, you must pay it back when DHL International (UK) Limited asks you to
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.